0300 111 9000

Mon, Wed & Fri 9am-5pm,
Tues & Thurs 8am-8pm

0300 111 9000

Mon, Wed & Fri 9am-5pm, Tues & Thurs 8am-8pm

Assessment Process

1. Holistic Assesment

This is an initial assessment either via phone, or face to face, with one of our highly trained, local, triage team. This assessment will offer any information, advice and guidance you might need and may signpost you to any other organisations that might be able to help you. The team are on hand to talk about your caring role, no question is a silly one. This call can take as little as 10 minutes but is totally based around you and what you wish to share.

2. Key Worker

Following on from your holistic assessment we may feel that you need further intensive support (or if you specifically request a full assessment). You will then be allocated a Key Worker who will contact you to arrange to complete the Carers’ Assessment with you. This will be done over the phone, by virtual platform or in person at a time and place that is convenient for you. This assessment is your opportunity to talk freely and openly about you, how your caring role affects you and any hopes/ aspirations you may have. From this we will create a plan of action on how we help you move forward and track progress since you join us.

3. Creating a Plan

After your assessment is completed your Key Worker will create a plan that summarises all of the mutually agreed actions from the assessment. This will be known as your support Plan. A follow up review will be offered after 6 and 12 weeks to review progress against actions identified. During this time your key worker will be available, should you need them.

4. Ongoing Support

After your support plan tasks are completed and you are starting to feel more supported, we will keep your details on file should you ever need to access us in the future. However, we will not cold call you or share your details with any third parties. If you wish to still any other services such as training or support groups, you are very welcome. If anything changes within your caring role and you feel like you need more support, please get in touch with us for another assessment.

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