Assessment Process

Step 1 – Triage assessment

This is an initial assessment either via phone, or face to face, with one of our highly trained, local, triage team. This assessment will offer any information, advice and guidance you might need and will signpost you to any other organisations that might be able to help you. The team are on hand to talk about your caring role, no question is a silly one. This call can take as little as 10 minutes but is totally based around you and what you wish to share.

Step 2 – Key Worker

Following on from your triage assessment we may feel that you need further intensive support (or if you specifically request a full assessment). You will then be allocated a key worker known as a 'Key Worker' who will call you to arrange to complete the ‘Universal Carers' Assessment’ with you. This will be done at a time and place that is convenient for you. It can be completed over the phone or face to face and will usually take around 1-2 hours to complete. This assessment is your opportunity to talk freely and openly about how your caring role affects you, so that we can help create a plan of action on how we help you move forward and tracks progress since you join us. Your Key Worker will remain allocated to you until you no longer need our support.

Step 3

After your assessment is completed your Key Worker will create a plan that summarises all of the mutually agreed actions from the assessment. This will be known as your Care Plan. We will support you in completing this plan and action anything tasked to them. A follow up review will be done after 6 and twelve weeks. They will also be on hand at any point, should you need them.

Step 4

After your care plan tasks are completed and you are starting to feel more supported, we will keep your details on file should you ever need to access us in the future. However, we will not cold call you or share your details with any third parties. If you wish to still access our support groups you are very welcome. If anything changes within your caring role and you feel like you need more support, get in touch with us for another assessment.