The Carers Emergency Scheme is a free service designed to put your mind at rest with access to a 24-hour helpline. You can either nominate a trusted person to be your loved one’s emergency support, or arrange for professional care workers to step in. When you ring the helpline, the service alerts your nominated person or people to the emergency.
There are two versions of the scheme, providing different levels of support. The team at the Gloucestershire Carers Hub will help you to identify which level of support is right for you.
This is for carers who have family, friends or neighbours willing to provide care and support at short
notice. To register, you can fill out a form which includes the contact details of your nominated
emergency contacts. Once your form is registered you receive an enrolment card and the number for
the helpline. When you ring that number, the service alerts your nominated contacts to the
emergency. Please note that anyone you nominate must be able to access your property.
This is for carers who do not have anyone to step in at short notice. In an emergency, the person you
care for will receive support from care workers for up to 48 hours (72 over a bank holiday). You’ll also
get support to organise alternative arrangements at the end of the emergency period if necessary.
To join, call us on 0300 111 9000. An adviser will explore whether there are other services that could
help you in your caring role They will check.that the scheme will be able to meet the needs of the
person you care for. Certain caring situations are not covered but we’ll work with you to identify
If you are accepted on Level Two of the scheme, you will receive a registration pack from us, including
a plan for you to complete which details the daily care and support needed. We can help with the
plan, if required. Once you’re registered, you will get the number of the helpline and a copy of the plan
to keep at home.