0300 111 9000

Mon, Wed & Fri 9am-5pm,
Tues & Thurs 8am-8pm

0300 111 9000

Mon, Wed & Fri 9am-5pm, Tues & Thurs 8am-8pm

What is the Carers Emergency Scheme (CES)?

Do you care for someone? What would happen if you got caught in an emergency?

The Carers’ Emergency Scheme is a free service designed to put your mind at rest with access to a 24-hour response line. By registration on the scheme you can either nominate a trusted person to provide emergency support, or we can arrange for professional care workers to step in. You will be given a Carers card with a helpline number to call if an emergency arises and you are unable to carry out your caring role.

The scheme will ensure that the person you care for is supported either by a friend or relative or a support worker.

Emergency situations for example could be:

  • becoming ill or having an unplanned hospital admission
  • other family emergencies
  • being delayed due to unexpected travel issues

Our leaflet can provide you with more information.

There are two versions of the scheme, providing different levels of support.

The team at the Gloucestershire Carers’ Hub will help you to identify which level of support is right for you.

Level One

This is for Carers who have family, friends or neighbours willing to provide care and support at short notice. To register, you can fill out a form which includes the contact details of your nominated emergency contacts. Once your form is registered you receive an enrolment card with your registration number and contact number for the helpline. When you ring that number, the service will alert your nominated contacts to the emergency. Please note that anyone you nominate must be able to access your property.

Level 2

This is for carers who do not have anyone to step in at short notice. In an emergency, the person you care for will receive support from care workers for up to 48 hours (72 over a bank holiday). You’ll also get support to organise alternative arrangements at the end of the emergency period if necessary. To discuss registration, call us on 0300 111 9000. An adviser will explore whether there are other services that could help you in your caring role. They will check that the scheme will be able to meet the needs of the person you care for. Certain caring situations are not covered but we’ll work with you to identify alternatives.

What happens in an emergency?

In an emergency phone the emergency helpline, which is available 24 hours a day, 7 days a week.

The helpline will get in touch with the family members or friends you have nominated or if you were unable to nominate anyone, a support worker will be provided to support the person that you care for.

The service will be provided for up to 48 hours. If you need ongoing support the scheme will help in making other arrangements.


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