Carers have told us of the importance in having the right information and advice, at the right time, and in ways that works best for them.

We’re working on:

• Understanding the barriers you face: By sharing your experiences and thoughts, we can identify together what makes it difficult to find and access the information and advice you need.
• Evaluating our current Information, Advice and Guidance offer: Develop a deeper understanding of what’s working well and what needs to be improved.
• Mapping your journey as a Carer: We’ll work together to understand your experiences and identify key moments where better information, advice, and guidance could make a significant difference.
• Ensuring our solutions have a real impact: Together we’ll define what success looks like and how we can measure the positive outcomes of our interventions.

Your involvement in this project could include:

• Sharing your experiences of accessing information and advice.
• Participating in workshops to design new ways of obtaining information and advice.
• Providing feedback on existing services.

We believe technology can play a vital role in empowering carers, connecting them with the right support in a timely way and some Carers have asked about online options for carer self-assessment.

We’re working on:

• Exploring the use of a digital self-assessment tool: Imagine a user-friendly online tool that helps you understand your needs and connects you with relevant support.
• Testing your interest in a digital self-assessment: Develop deeper understanding into whether this type of tool would be helpful for you and other Carers.
• Exploring the market for existing digital solutions: Look together at what’s already available and identify opportunities for innovation.
• Identifying and implementing a solution that puts you at the centre: It is essential to capture what’s important to you, what facilitates collaboration in assessment and care planning, and what helps in ensuring the positive impact of support in your life.
• Developing a feedback mechanism: We want to hear about your experience of using digital tools so there can be continuous improvement.

Your involvement in this project could include:

• Sharing your thoughts on the potential benefits and challenges of a digital self-assessment.
• Participating in the design and testing of prototypes.
• Providing feedback on the usability and accessibility of a digital self-assessment.
• Helping us understand what features would be most valuable to you.

Navigating hospital discharge can be a challenging time for unpaid Carers. We’ve heard from you that this experience needs to be smoother and more supportive.

We’re working on:

• Understanding the barriers you face: Together we’ll explore the challenges you encounter when the person you care for enters or leaves hospital.
• Supporting better joined up working with Health: Collaborating with healthcare professionals working in hospital and discharge teams is important to improve communication with carers, we’ll work together to have develop better communication and ways of working.

Your involvement in this project could include:

• Sharing your experiences of supporting someone in hospital.
• Participating in workshops to design new ways of support when discharging from hospital.
• Helping us identify key communication points and information needs.
• Providing input on existing hospital discharge processes and identifying potential improvements.